Health Select Committee – Complaints and Raising Concerns

Health – Fourth Report
The published report was ordered by the House of Commons to be printed 13 January 2015.
Terms of ReferenceSummary1 IntroductionDevelopments since the Committee’s 2011 report2 Complaint handlingWhat should good complaint handling look like?Complaint handling by providers

Role of commissioners in complaints, and handling of complaints by commissioners

Complaints handling in primary care

Complaint handling in social care

Complaints to the regulator

Complaint advocacy services

3 The second stage: the Health Service Ombudsman

4 Professional regulators and complaints

5 Treatment of staff raising concerns

Conclusions and recommendations

Formal Minutes


Published written evidence

List of Reports from the Committee during the current Parliament


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