Health Select Committee – Complaints and Raising Concerns

Health – Fourth Report
The published report was ordered by the House of Commons to be printed 13 January 2015.
Contents
Terms of ReferenceSummary1 IntroductionDevelopments since the Committee’s 2011 report2 Complaint handlingWhat should good complaint handling look like?Complaint handling by providers

Role of commissioners in complaints, and handling of complaints by commissioners

Complaints handling in primary care

Complaint handling in social care

Complaints to the regulator

Complaint advocacy services

3 The second stage: the Health Service Ombudsman

4 Professional regulators and complaints

5 Treatment of staff raising concerns

Conclusions and recommendations

Formal Minutes

Witnesses

Published written evidence

List of Reports from the Committee during the current Parliament

 

Leave a Reply

Fill in your details below or click an icon to log in:

WordPress.com Logo

You are commenting using your WordPress.com account. Log Out / Change )

Twitter picture

You are commenting using your Twitter account. Log Out / Change )

Facebook photo

You are commenting using your Facebook account. Log Out / Change )

Google+ photo

You are commenting using your Google+ account. Log Out / Change )

Connecting to %s