Health Select Committee – Complaints and Raising Concerns Health – Fourth Report The published report was ordered by the House of Commons to be printed 13 January 2015. Contents Terms of ReferenceSummary1 IntroductionDevelopments since the Committee’s 2011 report2 Complaint handlingWhat should good complaint handling look like?Complaint handling by providers Role of commissioners in complaints, and handling of complaints by commissioners Complaints handling in primary care Complaint handling in social care Complaints to the regulator Complaint advocacy services 3 The second stage: the Health Service Ombudsman 4 Professional regulators and complaints 5 Treatment of staff raising concerns Conclusions and recommendations Formal Minutes Witnesses Published written evidence List of Reports from the Committee during the current Parliament Share this:Tweet Email a link to a friend (Opens in new window) Email Like Loading... Related
SHARMILA CHOWDHURY 